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Zoom app features
We'll dive into the details of Zoom and everything you need to know about subscribing, getting started, and pro tips for getting the most out of your Zoom experience.
Zoom is a cloud-based video conferencing platform that can be used for video conferencing meetings, audio conferencing, webinars, meeting recordings, and live chat. According to our research , Zoom is the most popular video conferencing solution for companies with employees or fewer, and the second-most popular solution for companies with more than employees, after Skype for Business. According to Zoom's S-1 filing in early , more than half of Fortune companies are using Zoom, and it earned an average NPS of more than 70 in Next, let's dig into the most common Zoom use cases in a typical workplace: Zoom Meetings and Zoom Rooms.
What is a Zoom Meeting? Zoom Meetings are the foundation of Zoom, and the term refers to video conferencing meetings using the platform that allow remote and co-located meeting attendees to communication frictionlessly. Since you you don't need to have a Zoom account to attend a Zoom meetings, you can even meet with clients or conduct interviews with remote candidates virtually.
A "Zoom Meeting" simply refers to a meeting that's hosted using Zoom, and attendees can join the meeting in-person, via webcam or video conferencing camera, or via phone. For example, here's a photo of my team during a Zoom Meeting. We were all attending the meeting remotely, but sometimes, we attend the meeting via our company's conference room, where we pair Zoom with the Meeting Owl Pro to create an inclusive meeting experience for all attendees.
A Zoom Room is the physical hardware setup that lets companies launch Zoom Meetings from their conference rooms. Zoom Rooms are a software-defined video conferencing hardware system for a conference room that allow users to schedule, launch, and run Zoom Meetings with the push of a button. Zoom Rooms require an additional subscription on top of a Zoom subscription and are an ideal solution for larger companies with many employees holding Zoom meetings on a regular basis.
Now that we understand what Zoom is and the key terms for using it, let's walk through the steps to get set up with Zoom. Zoom offers four distinct pricing tiers for your business subscription not including a Zoom Room subscription.
Zoom Free: This is the best option if you're testing out Zoom, or if you work solo or with only one or two other people in the same location as you and do the brunt of the meeting scheduling and coordinating.
With the free version of Zoom, users can hold an unlimited number of meetings, but group meetings with multiple participants are capped at 40 minutes in length. Zoom Pro: This is the best option if you're using Zoom with a small team with at least one member working remotely full-time or part-time so you can collaborate effectively, no matter where the meeting is hosted.
Zoom Business: Zoom Business is best-suited to small to medium-sized businesses with multiple teams regularly scheduling Zoom meetings. Zoom Enterprise: For businesses with 1, employees or more, this tier of Zoom offers unlimited cloud storage for recordings, a dedicated customer success manager, and discounts on webinars and Zoom Rooms. Once you've selected the Zoom plan you'd like to start using, you can sign up and download Zoom onto your computer to start using it.
Users can sign up using their work email if they're signing up for an individual free account, or if your system administrator is signing up for a Pro, Business, or Enterprise account, you'll be invited to sign up for Zoom as one of your company's hosts. If you're setting up a Zoom Room , you'll also need to download "Zoom Rooms for Conference Room" on the in-room computer and "Zoom Room Controller" for the tablet in the meeting room. Next, you'll want to sync Zoom to your calendar so you can schedule Zoom meetings that appear on your calendar, or so you can easily add a Zoom Meeting link to events on your calendar so remote participants can join.
To do this, when you're signed into Zoom, navigate to "Settings," then "Meetings," then "Synced Calendars. By doing this, you can sync calendars with Zoom in both directions, so your calendar client will offer an option to add a Zoom link, and your calendar will show Zoom Meetings you schedule in the Zoom app.
If your business sets up Zoom Rooms, you can sync those rooms to your company's shared calendar so employees can see which meeting rooms are available when they go to book.
Zoom Rooms can also be set up to display upcoming meetings so employees are cognizant of when they need to start wrapping up, or when they can sit down in a drop-in meeting. Source: Zoom. Now you're set up to get started using Zoom. You can schedule a meeting using Zoom using your calendar client as explained and shown above , or you can schedule a meeting via the Zoom app. To do this, you can start a new meeting in the moment by clicking "New Meeting," or clicking "Schedule Meeting" to book a Zoom meeting for the future:.
Then, you can edit the details of your meeting -- for example, you can schedule a recurring meeting, set a meeting password, and choose which calendar you want to sync. Once you're in a Zoom meeting, you can use features like turning your video and microphone settings on and off, inviting other meeting participants, chatting with other meeting participants, recording the meeting, and sharing your screen.
Now that you understand the basics of Zoom, use these pro tips for getting the best possible experience. To address Zoom security issues, Zoom has outlined its security and privacy features.
We've explained some of these privacy features below. Zoom bombing, or Zoombombing, occurs when an uninvited individual gains access to your Zoom meeting. They join the Zoom session with the intent to disrupt the meeting. With Zoom Apps, you can streamline workflows, collaborate with colleagues, and also bring elements of fun and wellness into your interactions with colleagues, friends, and family members.
Zoom Apps gives you plenty of screen space to collaborate with the ability to expand and collapse the Apps side panel, open your app in a new window, and switch between multiple Zoom Apps at once. Host purposeful meetings with the ability to create in-meeting action items and next steps beforehand so your teams are always moving forward with clarity. You can also create, edit, and assign tasks, all without leaving your Zoom Meeting.
Dropbox Spaces. Get more out of your meetings with the Dropbox Spaces app for Zoom. Keep everyone on the same page by collaborating in real time in a single shared workspace before, during, and after Zoom Meetings. Dot Collector. The Dot Collector app allows everyone in a meeting to share their perspective through real-time feedback and polling. Dots are systematically collected, shared, and preserved enabling adjustments to be made in the moment and over time.
The Dot Collector fosters more inclusive collaboration, transparency, and meaningful relationships among colleagues while empowering individuals with insights that help them to unlock their full potential. Funtivity by Hermis. Funtivity provides activities and content for a wide variety of occasions including team building, conference breakouts, cultural events, and more.
Funtivity provides event insights and analytics that can be used to build productive teams. Heads Up! The app is developed for Zoom by Ellen Digital and Playco. Host and join interactive learning games and presentations directly within a Zoom meeting, and make virtual meetings, lessons, and social get-togethers awesome!
With the Live2Coursera app, college and university instructors can teach efficiently and confidently knowing their students can learn at their own pace any time, anywhere.
Zoom app features. Discover the newest features in Zoom
View caller name, number, and call duration with timestamps. Set enhanced emergency calling location addresses and define optional emergency call intercept and redirect rules. Monitoring dashboards and call detail reporting give administrators the power to proactively monitor and troubleshoot call quality issues. By submitting the form, I agree to the Privacy Policy.
Zoom Phone Calling Features Zoom Phone calling features have been designed to give your users a flexible, mobile, and powerful cloud phone system.
Call Transfer Supervised and blind transfer capabilities ensure you can easily route calls to the right person anytime, anywhere. Call Forwarding Manage personal call handling rules to redirect calls to internal users and external phone numbers. Voicemail Voicemail transcription and notification allows you to easily manage voice messages from any device.
Call Recording On-demand and full time recording, transcriptions and playback allows you to easily archive and retrieve phone conversations. Salesforce Integration Native Salesforce. Call Blocking End users can manage personal call blacks lists to automatically block unwanted calls. Call Delegation Assign administrative assistants the privilege to make and receive calls on behalf of executives. Call Hold Easily place and retrieve calls on-hold from Zoom apps and supported deskphones.
Elevate to Meeting Seamlessly elevate a phone call to a full feature Zoom Meeting without requiring participants to manually join. Listen Monitor Allows a user to silently monitor a call, such as an assistant taking notes for an executive. Whisper Allows a user to speak privately to the person they are silently monitoring.
Barge A supervisor who is monitoring can enter the call, and the 3 parties can continue the conversation. Takeover A supervisor who is monitoring can enter the call and take over the conversation. Call Park Place a call in park and retrieve it from another Zoom Phone endpoint. Presence See when a contact is available before calling or transferring a call to them. Shared Line A delegate can place a call on hold for a manager to to visually recognize and retrieve.
Shared Line Groups Provide member endpoints with access to the group's direct phone number and voicemail. Business Application Integration Natively integrate a variety of business applications to enhance your employee and customer engagement experiences Explore integrations. Slack Integration Make calls directly from the Slack user interface. Device Management Assign, provision, and manage standard deskphone devices from the Zoom Admin portal.
Global Call Routing Setup and manage business hours, after hours, and follow-the-sun call routing. Auto Attendants Define unlimited multi-level auto attendants to efficiently route calls to queues, extensions, and voicemail. Call Queues Powerful queuing capabilities with the ability to define automatic call distribution and queue overflow rules. Music on Hold Customize the listening experience for your callers patiently waiting on-hold. Call Logs Track your inbound and outbound calls.
Quality Dashboards Monitor, troubleshoot, and diagnose Zoom Phone call quality and network issues. Click on your image to manage your settings, set your presence with a status message, and switch between Portrait narrow and Landscape wide view options. With the Chat tab you can keep the conversation going between meetings. Chat or create a public or private channel for your team to collaborate and share files.
New feature highlights include:. Starred Contacts, Channels, and Messages to keep important items up top. Your personal space for your own reminders, thoughts and files. Full featured softphone that allows you to make and receive Zoom Phone calls from within the app. The service will roll out globally to all businesses and broader geographies over The Meetings tab lists your upcoming meetings and links to past recordings.
The Recorded tab links to your cloud recordings where you can view and share your meeting recordings and transcripts. Find anyone in your Zoom Account with the Contacts tab. Click on Directory to see everyone in your company on Zoom, external contacts, apps and Zoom Rooms. The Channels tab shows you all of your starred and group channels, and how many people are in these channels. Be sure to visit the new Zoom App Marketplace to find integrations to streamline your workflows and enhance your Zoom experience.
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