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Zoom installation error
Do you guys know how to solve it? Go to Solution. View solution in original post. Hi hkim You can fix it in 2 ways;. Once my windows users update to 5. I tried downloading the 64bit and 32bit version of from the site and it gives me a error everytime. So far my work around is installing an older version of it. I currently run 5. I think it might be a version issue. Finally your solution worked!! Thank you so much!! I was just about to reset the system. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces.
Download Zoom Client Keep your Zoom client up to date to access the latest features. Download Center. Just remember to reverse this after the Zoom call. A second solution is to temporarily disable your anti-virus. Again, these steps will vary if you use a third-party program as protection. On Windows, the default anti-virus is provided by Windows Security. Once done, try to access the Zoom meeting again. Windows should automatically turn your virus protection back on after a while, but it's best to double-check.
If you get an error that XmppDll. To resolve this, you should manually install the latest version of Zoom, which you can do via the Download Center. This is a package that installs some necessary components that Zoom, and many other applications, require. To grab the necessary file, go to the Microsoft Download Center. Select your language, click Download , open the EXE file, and follow the instructions that display. The full message you will receive is "There is no disk in the drive. Please insert a disk into the drive.
Despite the error, you don't need to insert anything anywhere. This occurs because Zoom is looking for a file path that doesn't exist. Alternatively, you might see error code during installation. This means that Zoom can't overwrite an existing file due to a running process. Now, you just need to reinstall Zoom. You can get the latest version from the Zoom Download Center.
First, check that you have enough disk space. Look at how much space you have left on the drive where you are installing Zoom. If it's in the red, with only megabytes remaining, it's time for a tidy up. If the problem persists, get the installer.
EndlessWaves Distinguished Member. AirHost appears to be related to Zoom's airplay support so that error message may not be relevant - the code is also different. Is that error at the end of that file? Often the last error is most relevent. That could be down to corrupted data. If you've only downloaded the installer once then try redownloading that. Do you have any other issues with the computer that might suggest you're seeing memory or disk errors?
It could also be a permissions issue. I have tried a number of times to install with the same error each time. The Zoom client was working ok on my laptop a few weeks ago and I haven't knowingly installed or changed anything that I can think of that may have affected this. I am thinking that perhaps I have had an automatic update of Zoom in the last few weeks? If it's any more help, below are the last few lines rather than the first few, as above from the error file.
I may try a system restore to a few weeks ago, to see if Zoom client starts working again. Thanks again. Trollslayer Distinguished Member. Have you checked if Zoom is compatible with Windows 8? There wasn't much of a gap between Windows 7 and Agree with Trollslayer but also without meaning to be rude have you posted a ticket with that log text as per the advice on the zoom website?
I get that somebody may have seen the error but I doubt many are running Windows pre 10 that also read here The only issues I have seen are permissions based work restrictions on laptops for example.
AB77 said:. Click to expand Many thanks for the replies and suggestions. I am only using the free version of Zoom with the 40 minute time limit for more than 2 people , so unfortunately this does not allow you to raise a support ticket with Zoom.
I have been using the Zoom client successfully on the same laptop Windows 8 successfully since last March start of first lockdown , but for whatever reason it now does not work. I am not sure why I have had to re-install the Zoom client, but it is the re-install that is now giving me the error. I will do a system restore back to early December when it was working and see how that works.
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